SHIPPING POLICY

At Crystal Freq, we are committed to ensuring that your crystals reach you safely and promptly. All orders are processed within 2-3 business days after payment is received. Once your order is shipped, you will receive a confirmation email with tracking information, so you can monitor your package’s journey.

We offer standard and expedited shipping options, which can be selected at checkout. Shipping rates are calculated based on your location and the weight of your order. Please note that delivery times may vary depending on your location and the shipping method chosen.

For international orders, additional customs fees, taxes, or duties may apply depending on your country’s regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.

We take great care in packing your crystals to ensure they arrive in perfect condition. In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately, and we will work with the carrier to resolve the issue.

Thank you for choosing Crystal Freq! We strive to provide a smooth and reliable shipping experience, so you can enjoy your crystals as soon as possible.

REFUNDS AND RETURNS POLICY

At Crystal Freq, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return process within 30 days of your order. To initiate a return, simply contact our customer support team with your order details. Please note that all items must be returned in their original condition. Once we receive your returned item, we will process your refund within 5-7 business days. Shipping costs are non-refundable. Custom or personalized items are final sale and cannot be returned or exchanged. We appreciate your understanding and are here to assist you with any concerns.

While we take great care in wrapping and protecting your crystals, we understand that sometimes damage can occur during transit. If your item arrives damaged, please contact us within 7 days of receiving your order with photos of the damaged item and packaging. We will gladly offer a replacement or store credit, depending on the availability of the item. Your satisfaction and the safe delivery of your crystals are our top priorities.

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policies